Frequently Asked Questions
Discover everything you need to know about your Parfums de Marly experience.
Where does Parfums de Marly UK ship to?
We currently offer complimentary standard shipping on all orders within the United Kingdom, including the Highlands and Northern Ireland.
Are your fragrances authentic?
Yes, all products purchased directly from our official UK online boutique are 100% authentic and shipped directly from our authorized distribution centers.
What is your return policy for perfumes?
We accept returns on unopened and unused products in their original cellophane packaging within 14 days of delivery. For hygiene reasons, we cannot accept returns on opened bottles.
Can I get samples before purchasing a full bottle?
We include two complimentary samples with every full-size bottle order to allow you to discover other scents in our collection.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.