Returns & Exchanges

We offer a 30-day return policy for any unopened and unused fragrances in their original cellophane packaging to ensure the highest standards of hygiene and quality. Please note that personalized items and discovery sets are final sale and cannot be returned.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated UK concierge team with your order number and reason for return to receive your official Return Authorization.

• 2.
  Secure Packaging

  Carefully place the perfume in its original presentation box and shipping carton, ensuring the bottle is protected from movement during transit.

• 3.
  Complimentary Shipping

  Affix the provided pre-paid DPD shipping label to your package and drop it off at any authorized local service point.

• 4.
  Quality Audit & Refund

  Once our warehouse confirms the seal is intact, your refund will be processed to your original payment method within 7-10 business days.